YOUR PRIVACY IS IMPORTANT TO US
JBCASA.COM offers online travel-related services through its own websites and mobile apps and through other online platforms such as partners’ websites and social media. The information that follows applies to all of these platforms. JBCASA.COM may amend the Privacy and Cookies Policy from time to time, so visit this page regularly to stay up to date. If you disagree with this Privacy and Cookies Policy, you should discontinue using our services.
What kind of personal information does JBCASA.COM use?
When you make a reservation, you’ll be asked for your name, address, telephone number, email address, payment details, the names of guests traveling with you and your preferences for your stay.
To make it easier to manage your reservations, you can open a user account. This allows you to save your personal settings, review previous bookings and manage future reservations.
When you visit our website, even if you don’t make a reservation, we may collect certain information, like your IP address, which browser you’re using, and information about your computer’s operating system, application version, language settings and pages that have been shown to you. If you’re using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics, and latitude/longitude details. When you make a reservation, our system registers through which means and from which websites you’ve made your reservation.
Why does JBCASA.COM collect, use and share your personal data?
Reservations: First and foremost, we use your personal data to complete and administer your online reservation and forward your reservation details to the accommodations you’ve booked.
Customer Service: We provide international customer service 24/7 from our local offices. Sharing your details with our global customer service staff allows us to respond when you need us – including helping you find appropriate accommodations and responding to any questions you might have about your reservation.
Account Administration: We offer a user account facility on our website. We use the information you give us to administer this, allowing you to manage your bookings, take advantage of special offers, make future reservations more easily and manage your personal settings. Managing personal settings allows you to keep and share lists, share photos, see accommodations you’ve searched for before, and see other information you’ve provided about accommodations and destinations. It also allows you to see any reviews you’ve submitted about places you’ve stayed in. If you want, you can share certain information in your user account by creating a public profile that’s associated with either your own first name or a screen name of your choice. The type of information you can share in this way includes your photo, the names of places you’ve stayed in, your lists, your plans for future trips, your reviews and other information about accommodations and destinations.
Other Communications: There may be other times when we get in touch with you by email, traditional mail, phone or text message, depending on the contact information you share with us. There could be a number of reasons for this:
We may need to respond to and handle requests you’ve made. JBCASA.COM also offers guests and accommodation partners various means to exchange information, requests, and comments about accommodations and existing reservations directed through JBCASA.COM. For more information, scroll down to read the section titled
If you haven’t finalized a reservation online, we may email you a reminder to continue with your reservation. We believe that this additional service is useful to you because it allows you to carry on with a reservation without having to search for the accommodations again or fill in all the reservation details from scratch.
When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with JBCASA.COM
We may also send you other material related to your reservations, such as how to contact JBCASA.COM. If you need assistance while you’re away, and information that we feel might be useful to you in planning your trip or getting the best out of your stay. We may also send you material related to upcoming reservations or a summary of previous reservations you made through JBCASA.COM
Fraud Detection and Prevention: We may use personal data for the detection and prevention of fraud and other illegal or unwanted activities.
Improving Our Services: Finally, we use personal data for analytical purposes, to improve our services, to enhance the user experience, and to improve the functionality and quality of our online travel services.
You can contact JBCASA.COM with questions about your reservation or about your accommodation partners using the reservation mailing Page. We reserve the right to block the delivery of or review communications that we, at our sole discretion, believe may contain malicious content, spam, or may pose a risk to you, accommodation partners, JBCASA.COM or others. Note, all communications sent or received using JBCASA.COM communication tools will be received and stored by JBCASA.COM.
Business partners through whose platform you made the reservation and accommodation partners may choose to communicate with you directly using email or other channels that JBCASA.COM does not control.
How does JBCASA.COM share your data with third parties?
We don’t share your information with third parties.
How does JBCASA.COM use mobile devices?
We have free apps for a variety of mobile devices and use versions of our regular website that have been optimized for mobile. These apps and mobile websites process the personal details you give us in much the same way as our website does – and they also allow you to use location services to find accommodations nearby. With your consent, we may send you push notifications with information about your reservation.
How does JBCASA.COM use guest reviews and other destination-related information you share with us?
After your stay at any accommodations booked through us, you’ll be invited to submit a guest review. This invite may ask for information about the accommodations, the surrounding areas, and the destination. If you don’t want to use your name with the review, you can use a screen name (which you can choose in your user account), or the review can be displayed on the website anonymously. By completing a guest review, you’re agreeing that it can be displayed (as described in detail in our Terms and Conditions) on, for example, the relevant accommodation information page on our websites, in our mobile apps, in our social media accounts and in social apps, or on the website of the relevant accommodations or our business partner’s website, to inform other travelers about the quality and services at the accommodations you stayed in.
If you indicate that a guest review was helpful—or not helpful—we’ll aggregate this with feedback from other customers in order to sort and prioritize guest reviews. We may use the information in your lists or in other destination-related information you share with us in anonymous form—unless you’ve included this information in your public profile—to help other travelers find the right destination.
What is a cookie?
A cookie is a small amount of data that is placed in the browser of your computer or on your mobile device. This Privacy and Cookies Policy applies to cookies and similar technologies (hereafter together referred to as “cookies”).
Why are cookies used?
Web pages have no memory. If you’re surfing from page to page within a website, you won’t be recognized as the same user across pages. Cookies allow you to be recognized as the same user across the pages of a website. Cookies also allow your choices to be remembered – choices such as the language you prefer, the currency you use and your search criteria. They will also make sure you’re recognized when you return to a website.
Do all cookies do the same thing?
No, there are different types of cookies and different ways of using them. Cookies can be categorized according to their function, their lifespan, and according to who places them on a website.
How are cookies used?
Our website uses the following types of cookies:
Technical Cookies: We try to provide our visitors with an advanced and user-friendly website that adapts automatically to their needs and wishes. To achieve this, we use technical cookies to show you our website, to make it function correctly, to create your user account, to sign you in and to manage your bookings. These technical cookies are absolutely necessary for our website to function properly.
Functional Cookies: We also use functional cookies to remember your preferences and help you use our website efficiently and effectively, for example, by remembering your preferred currency and language, your searches and the accommodations you viewed earlier. These functional cookies are not strictly necessary for the functioning of our website, but they add functionality for you and enhance your experience.
Analytics Cookies: We use these cookies to gain insight into how our visitors use the website, to find out what works and what doesn’t, to optimize and improve our website and to ensure we continue to be interesting and relevant. The data we gather includes which web pages you’ve viewed, which referring/exit pages you’ve entered and left from, which platform type you’ve used, date and time stamp information, and details such as the number of clicks you make on a given page, your mouse movements and scrolling activity, the search words you use and the text you type while using our website. We also use analytics cookies as part of our online advertising campaigns to learn how users interact with our website after they’ve been shown an online advertisement – which may include advertisements on third-party websites. However, we will not know who you are, and will only obtain anonymous data. Our business partners may also use analytical cookies to learn if their customers use accommodation offers integrated into their websites.
Commercial Cookies: We use third-party cookies as well as our own to display personalized advertisements on our websites and on other websites. This is called “retargeting,” and it’s based on browsing activities, such as the destinations you’ve been searching for, the accommodations you’ve viewed and the prices you’ve been shown. Commercial cookies may also be used by select third parties to display their products and services through our website.
How long do JBCASA.COM cookies stay active?
The cookies we use have varying lifespans. The maximum lifespan we set on some is five years from your last visit to our website. You can erase cookies from your browser any time you want.
How can you recognize JBCASA.COM cookies?
You can find our cookies in your browser settings.
Who has access to JBCASA.COM cookie data?
How can you manage your cookie preferences?
Using your browser settings in, for example, Internet Explorer, Safari, Firefox or Chrome, you can set which cookies to accept and which to reject. Where you find these settings depends on which browser you use. Use the “Help” function in your browser to locate the settings you need.
If you choose not to accept certain cookies, you may not be able to use some functions on our website. However, we do not otherwise support “Do Not Track” browser settings. Opting out of an online advertising network does not mean that you will no longer receive or be subject to online advertising or marketing analysis. It means that the network from which you opted out will no longer deliver ads customized to your web preferences and browsing patterns.
Does JBCASA.COM use web beacons?
In addition to using cookies, JBCASA.COM sometimes uses web beacons. A web beacon is a tiny graphic image of just one pixel that’s delivered to your computer either as part of a web page request or in an HTML email message. Either directly or through service providers, we use these pixels as part of our online advertisements either on our website or on third-party websites to learn whether a user who’s being shown an online advertisement also makes a reservation, to track conversion with partner websites and to analyze a user’s traffic patterns in order to optimize the travel-related services we bring to you.
What security procedures does JBCASA.COM put in place to safeguard your personal data?
In accordance with European data protection laws, we observe reasonable procedures to prevent unauthorized access and the misuse of personal information.
We use appropriate business systems and procedures to protect and safeguard the personal data you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorized personnel are permitted to access personal data in the course of their work.
Your credit card details—when they’re needed as part of the reservation process—are stored by us for a maximum of 10 days. After that, your credit card data will either be permanently deleted from our systems or will remain hashed in our system for fraud detection purposes. However, you may have opted to store your credit card details in your user account; in that case, your credit card details will be stored in hashed form, but without the last four digits of your credit card number.
The services offered by JBCASA.COM are not directed at children under 18 years old. The use of any of our services is only allowed with the valid consent of a parent or a guardian. If we receive information from a child under 18 years old, we reserve the right to delete it.
How can you control the personal data you’ve given to JBCASA.COM?
You always have the right to review the personal information we keep about you. You can request an overview of your personal data by emailing us at firstname.lastname@example.org Please write “Request personal information” in the subject line of your email.
You can also contact us if you believe that the personal information we have for you is incorrect, if you believe that we are no longer entitled to use your personal data, if you have any other questions about how your personal information is used, or about this Privacy Statement. Email or write to us using the contact details below. We’ll handle your request in accordance with the applicable USA & TURKEY data protection law. You can delete your user account at any time by signing into your account on the JBCASA.COM website and choosing to remove your account.
Who’s responsible for the processing of personal data on the JBCASA.COM website and apps?
JBCASA.COM controls the processing of personal data on its websites and mobile apps. JBCASA.COM (HARIKA FIKIRLER REK. & ORG. HIZ. SAN. TIC. LTD. ŞTİ) GREAT IDEAS GLOBAL LLS USA is a private limited liability company, incorporated under the laws of USA & TURKEY and has its offices at BEVERY HILLS, CA, USA & NISANTASI ISTANBUL TURKEY.
If you have any suggestions or comments about this privacy notice, please send an email to email@example.com
Last updated November 2016